Shipments and returns

Your pack shipment

Packages are generally dispatched within next day after receipt of payment and are shipped via royal mail with proof of postage and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method.


Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to a total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.


Boxes are amply sized and your items are well-protected.


Standard Delivery:         £2.90 up to 2kg and arrives within 2-3 working days via Royal Mail.


                                      £6   2kg - 10kg  and arrives within a 3-4 working day via UPS or DPD.


                                     £8.00  10kg - 15kg and arrives within 3-4 working days via DPD.


FREE 2-5 working day delivery on all orders over £70 and ChilliCULT subscription orders (not including Northern Ireland orders).

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